Terms & Conditions

Effective Date: 8 March 2026
Brand Name: Casa Flow
Website URL: https://casaflow.ae
Company Location: Abu Dhabi, United Arab Emirates
Contact Email: wecare@casaflow.ae
Phone Number: 8002272
Address: Abu Dhabi, United Arab Emirates

1. Introduction

Welcome to Casa Flow (“Casa Flow,” “Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, services, products, digital tools, communications, and any related features made available through https://casaflow.ae (the “Website”).

By accessing the Website, creating an account, submitting a request, placing an order, purchasing any product or service, or otherwise using our Website or services, you confirm that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree to these Terms, you must not use our Website or services.

These Terms apply to all visitors, customers, account holders, purchasers, and other users of the Website.

2. About Cas Flow

Cas Flow is a business based in Abu Dhabi, United Arab Emirates, offering products and/or services to customers in the United Arab Emirates and other Gulf Cooperation Council (GCC) countries. We reserve the right to limit or refuse service, delivery, or access in any country, territory, or region at our discretion and subject to operational, legal, or commercial considerations.

3. Eligibility

By using this Website, you represent and warrant that:

you are at least 18 years old, or you are using the Website under the supervision of a parent or legal guardian;
you have the legal capacity to enter into binding agreements;
all information you provide to us is true, accurate, current, and complete;
your use of the Website does not violate any applicable law or regulation.

We may refuse access, suspend accounts, or cancel transactions if we reasonably believe that a user does not meet these eligibility requirements.

4. Scope of Services

Cas Flow may provide, through the Website, products, consultations, design-related services, project-related services, digital services, physical goods, or other related offerings as described on the Website from time to time.

All descriptions, images, specifications, pricing, features, availability, estimated timelines, and other content on the Website are provided for general informational purposes only and may be updated, modified, or discontinued by us without prior notice.

Nothing on the Website shall obligate Cas Flow to accept any request, inquiry, order, or transaction until we expressly confirm it.

5. User Accounts

To access certain features, you may be required to create an account. You agree to:

provide accurate and complete registration information;
keep your login credentials confidential;
be solely responsible for all activities conducted through your account;
notify us immediately of any unauthorized access, misuse, or security breach involving your account.

We reserve the right to suspend, restrict, or terminate any account that contains false information, is used unlawfully, compromises the Website, or violates these Terms.

6. Orders, Requests, and Acceptance

Any order, booking, request, inquiry, or service submission made through the Website constitutes an offer by you to purchase or request our products or services, subject to these Terms.

We may, at our sole discretion:

accept or reject any order or request;
require additional information before acceptance;
impose quantity, geographic, or service limitations;
cancel a confirmed order where necessary due to pricing errors, stock issues, operational issues, suspected fraud, regulatory requirements, or other legitimate reasons.

An order or request is not deemed accepted until we send an explicit confirmation by email, on-screen confirmation, invoice, payment acknowledgment, order status confirmation, or other written communication.

7. Pricing and Currency

All prices displayed on the Website are shown in the currency specified on the Website at the time of purchase. Unless otherwise stated, prices may be displayed in AED for UAE transactions or another currency selected or supported on the Website.

We reserve the right to change prices at any time without prior notice. However, price changes will not affect orders that have already been accepted by us, except in the case of obvious pricing errors, technical mistakes, tax changes, shipping changes, or pricing published in error.

You are responsible for any applicable taxes, duties, customs fees, bank charges, exchange fees, or governmental charges associated with your purchase, unless explicitly stated otherwise.

8. Payment Terms

Payments may be processed through third-party payment service providers approved by Cas Flow. By submitting payment details, you confirm that:

you are authorized to use the payment method provided;
all payment information supplied is accurate and complete;
the transaction is lawful and authorized.

We reserve the right to refuse, suspend, or cancel any transaction if payment authorization fails, fraud is suspected, a payment gateway rejects the transaction, or compliance checks are not satisfied.

Where installment payments, deposits, milestone payments, partial payments, or staged payments are offered, the applicable payment terms will be clearly stated on the Website, invoice, proposal, or order confirmation and shall form part of these Terms.

9. Shipping, Delivery, and Fulfilment

Where Cas Flow sells physical products, shipping and delivery times are estimates only unless expressly guaranteed in writing. Delivery may be performed by us or by third-party logistics providers.

You acknowledge that:

delivery times may vary by product, destination, customs clearance, public holidays, force majeure events, and operational conditions;
risk in physical goods may pass to you upon delivery, attempted delivery, or handover to the relevant delivery provider, depending on the applicable transaction structure;
you are responsible for ensuring that the delivery details you provide are accurate and complete.

For GCC orders outside the UAE, you are responsible for complying with your local import laws, customs requirements, and any local taxes or duties unless otherwise expressly agreed in writing.

10. Digital Deliverables and Service Timelines

Where Cas Flow provides digital services, design services, consultations, custom work, or project-based deliverables:

timelines are estimates unless expressly stated as fixed deadlines;
deliverables may depend on your timely approval, payment, feedback, measurements, documents, specifications, or other required inputs;
delays caused by the customer, third parties, force majeure, or changes in scope shall extend the timeline accordingly;
any revisions, changes, additions, or requests outside the agreed scope may be charged separately and may affect timing.

Cas Flow reserves the right to pause work where payment is overdue, information is missing, or cooperation required from the customer has not been provided.

11. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, cancellations, and rescheduling are subject to the nature of the product or service purchased and any specific policy published on the Website or stated in your quotation, order summary, invoice, or service agreement.

Unless otherwise stated:

physical products may be eligible for return only if unused, undamaged, in original packaging, and requested within the applicable return period;
custom-made, made-to-order, personalized, digital, downloadable, consultation-based, or partially performed services are generally non-refundable once work has commenced or delivery has occurred;
shipping fees, payment gateway charges, customs duties, and non-recoverable third-party costs may be deducted from any approved refund;
approved refunds will be processed to the original payment method where possible, within a commercially reasonable period.

Cas Flow may reject return or refund requests where items are damaged by misuse, altered after delivery, used inconsistently with instructions, or requested outside the allowed period.

12. Product and Service Accuracy

We make reasonable efforts to ensure that all information on the Website is accurate. However, we do not guarantee that product descriptions, dimensions, images, colors, materials, specifications, service descriptions, pricing, availability, or other content are error-free, complete, or current at all times.

Actual colors, textures, finishes, dimensions, and appearance may vary depending on screen settings, manufacturing batches, vendor changes, lighting conditions, location, and other practical factors.

13. Customer Responsibilities

You agree that you will:

provide accurate, lawful, and complete information;
cooperate in a timely manner where your input is required;
use the Website lawfully and in good faith;
not misuse the Website, interfere with its operation, or attempt unauthorized access;
not upload malware, harmful code, unlawful material, or infringing content;
not use the Website for fraudulent, abusive, defamatory, or illegal purposes.

You are solely responsible for any content, files, documents, images, measurements, specifications, instructions, or materials you submit to us.

14. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, icons, photographs, videos, design elements, page layouts, downloadable material, software, source code, databases, and trademarks, is owned by Cas Flow, its licensors, or its content providers and is protected by applicable intellectual property laws.

You may not, without our prior written consent:

copy, reproduce, republish, upload, post, transmit, distribute, display, modify, adapt, translate, frame, mirror, or create derivative works from any Website content;
use any trademark, trade name, logo, branding element, or design belonging to Cas Flow;
scrape, harvest, data-mine, reverse engineer, or exploit Website content for commercial purposes.

Any limited use allowed by law does not transfer ownership or rights to you.

15. User Content and Submissions

If you submit reviews, comments, feedback, ideas, suggestions, project information, images, documents, or other materials to Cas Flow, you grant us a non-exclusive, worldwide, royalty-free, transferable right to use, reproduce, adapt, store, display, and process such content solely for the purposes of operating the Website, providing services, fulfilling orders, improving our business, and complying with legal obligations.

You represent and warrant that:

you own or control the necessary rights in the content you submit;
your content does not infringe any third-party rights;
your content is not unlawful, misleading, defamatory, harmful, obscene, or malicious.

We reserve the right, but not the obligation, to remove or refuse any user content at our discretion.

16. Promotions, Discount Codes, and Special Offers

From time to time, Cas Flow may offer promotions, discount codes, vouchers, gift offers, referral benefits, or limited-time campaigns. Such offers are subject to their specific terms and may be withdrawn, modified, suspended, or canceled at any time.

Unless expressly stated otherwise:

promotions cannot be combined;
offers are non-transferable and have no cash value;
misuse, fraud, duplication, or abuse of any promotion may result in cancellation of the offer, order, or account.

17. Third-Party Services and Links

The Website may contain links to third-party websites, payment providers, logistics providers, software tools, social media platforms, or external content. These are provided for convenience only.

Cas Flow does not control and is not responsible for:

the availability, accuracy, or practices of third-party services;
the security, content, terms, or privacy practices of external sites;
any loss or damage arising from your use of third-party services.

Your dealings with third parties are solely between you and the relevant third party.

18. Privacy and Data Protection

Your use of the Website is also subject to our Privacy Policy. By using the Website, you acknowledge that we may collect, store, use, process, and share certain personal and transactional data as necessary to operate the Website, provide services, communicate with you, process payments, fulfill orders, improve user experience, maintain security, and comply with legal obligations.

You agree that:

the data you provide is accurate and may be used for legitimate business and legal purposes;
we may use service providers and processors to support hosting, payment processing, delivery, analytics, communication, and support operations;
we may retain records where required for legal, regulatory, tax, fraud-prevention, evidentiary, or operational reasons.

We take reasonable measures to protect personal data, but no online system can be guaranteed to be completely secure. UAE official sources confirm that the UAE has a personal data protection framework and consumer protection framework that apply to digital business environments.

19. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Website and all products, services, content, and materials available through it are provided on an “as is” and “as available” basis.

Cas Flow does not make any express or implied warranties, representations, or guarantees regarding:

uninterrupted or error-free Website operation;
freedom from viruses, malware, or harmful components;
accuracy, reliability, completeness, or suitability of Website content;
merchantability, fitness for a particular purpose, or non-infringement;
outcomes, performance, or commercial results from any service or product.

Nothing in these Terms excludes any rights that cannot legally be excluded under applicable law.

20. Limitation of Liability

To the fullest extent permitted by law, Cas Flow, its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential losses, including but not limited to:

loss of profits;
loss of revenue;
loss of business;
loss of data;
loss of goodwill;
business interruption;
wasted management time;
procurement of substitute products or services.

To the fullest extent permitted by law, Cas Flow’s total aggregate liability arising out of or in connection with any claim related to the Website, any order, product, or service shall not exceed the amount actually paid by you to Cas Flow for the specific product or service giving rise to the claim.

Nothing in these Terms shall exclude or limit liability for fraud, willful misconduct, or any liability that cannot legally be excluded under applicable law.

21. Indemnity

You agree to indemnify, defend, and hold harmless Cas Flow, its affiliates, officers, employees, contractors, and agents from and against any claims, liabilities, losses, damages, judgments, costs, and expenses, including reasonable legal fees, arising out of or related to:

your breach of these Terms;
your misuse of the Website;
your violation of any law or third-party right;
your content, data, materials, or submissions;
your negligent, fraudulent, or unlawful conduct.

22. Suspension and Termination

We may, at any time and without prior notice, suspend, restrict, or terminate your access to the Website or services if:

you violate these Terms;
we suspect fraud, abuse, illegal activity, or security risk;
required by law, regulation, court order, payment provider, or governmental authority;
continued provision of access is not commercially or operationally feasible.

Termination shall not affect any accrued rights, liabilities, payment obligations, or provisions that by their nature should survive termination.

23. Force Majeure

Cas Flow shall not be liable for any delay, failure, interruption, or inability to perform caused by events beyond our reasonable control, including but not limited to acts of God, fire, flood, pandemic, epidemic, war, terrorism, civil unrest, labor disputes, utility failures, internet disruption, cyber incidents, governmental action, customs delays, transport disruptions, supplier failure, or other force majeure events.

24. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws applicable in the United Arab Emirates and the Emirate of Abu Dhabi, to the extent applicable.

Any dispute, claim, or controversy arising out of or in connection with these Terms, the Website, or any transaction with Cas Flow shall be subject to the exclusive jurisdiction of the competent courts of Abu Dhabi, United Arab Emirates, unless mandatory consumer protection or other applicable laws require otherwise.

25. Consumer Rights

Nothing in these Terms is intended to unlawfully restrict any non-waivable rights that a consumer may have under applicable law. UAE official sources provide consumer protection channels and frameworks for e-commerce and consumer complaints.

26. Changes to These Terms

We may update, revise, amend, or replace these Terms at any time. The updated version will be posted on the Website with a revised effective date. Your continued use of the Website after any update constitutes your acceptance of the revised Terms.

We encourage you to review these Terms regularly.

27. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent authority, that provision shall be deemed severed to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

28. Waiver

No failure or delay by Cas Flow in exercising any right, remedy, or provision under these Terms shall operate as a waiver of that right or remedy.

29. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, service-specific terms, quotations, invoices, and any written agreements expressly incorporated by reference, constitute the entire agreement between you and Cas Flow in relation to your use of the Website and our products and services.

30. Contact Information

If you have any questions, complaints, legal notices, or requests relating to these Terms, you may contact us at:

Casa Flow
Website: https://casaflow.ae
Email: wecare@casaflow.ae
Phone: 8002272
Address: Abu Dhabi, United Arab Emirates