Refund Policy

Effective Date: 8 March 2026
Brand Name: Casa Flow
Website URL: https://casaflow.ae
Company Location: Abu Dhabi, United Arab Emirates
Contact Email: wecare@casaflow.ae
Phone Number: 8002272
Address: Abu Dhabi, United Arab Emirates

At Casa Flow, we are committed to delivering professional services through our online client portal with transparency and fairness. Since our platform is designed to facilitate service requests, project follow-up, document sharing, and payment management, this Refund Policy applies to payments made in connection with our services and not to the sale of physical products.

1. Scope of This Policy

This Refund Policy applies to payments made through the Casa Flow platform for services provided by our company, including but not limited to consultations, project coordination, design-related services, documentation, and staged service implementation.

2. Nature of the Platform

Casa Flow does not operate as a traditional online retail store. Our website serves as a client portal through which clients may:

  • request services,
  • review project progress,
  • receive or upload documents,
  • access invoices, purchase orders, and contracts,
  • and manage payments related to active projects or services.

Because most payments are linked to professional services, project milestones, and administrative work, refund eligibility is assessed differently from physical-product transactions.

3. Non-Refundable Payments

Unless otherwise stated in a signed agreement or approved by Casa Flow in writing, the following payments are generally non-refundable:

  • advance payments or deposits made to initiate a service or project,
  • payments for completed consultations or professional advice,
  • payments for completed work or completed project stages,
  • payments for administrative, coordination, sourcing, or planning activities already carried out,
  • payments made for custom or client-specific work once such work has started.

4. Refund Eligibility

A refund may be considered only in limited circumstances, including:

  • a payment was made by mistake,
  • a duplicate payment was made,
  • Casa Flow is unable to start the agreed service for reasons directly attributable to Casa Flow,
  • the client cancels the request before any work has started and before any time or resources have been committed,
  • a refund is expressly permitted under a signed contract or written agreement.

All refund requests are reviewed on a case-by-case basis.

5. Partial Refunds

In some cases, Casa Flow may approve a partial refund rather than a full refund.

This may apply where:

  • work has already started,
  • part of the service has already been delivered,
  • project planning or coordination has already taken place,
  • third-party time, effort, or resources have already been committed.

In such situations, Casa Flow may deduct the value of completed work, time spent, administrative effort, and any third-party costs before issuing any approved refund.

6. Third-Party Costs

Any amounts already committed or paid to third-party suppliers, vendors, contractors, consultants, or service providers are generally non-refundable, unless those amounts are successfully recovered by Casa Flow from the relevant third party.

7. Client Responsibility Before Payment

Clients are responsible for reviewing all relevant documents, quotations, contracts, proposals, payment schedules, and service terms before making any payment through the platform.

By proceeding with payment, the client confirms that they understand and accept the applicable terms relating to the requested service or project.

8. How to Request a Refund

To request a refund, the client must contact Casa Flow in writing using the contact details listed below and provide the following information:

  • full name,
  • contact details,
  • project or request reference number,
  • proof of payment,
  • reason for the refund request,
  • and any supporting documents relevant to the request.

Submitting a refund request does not guarantee that a refund will be approved.

9. Refund Review and Processing Time

If a refund is approved, Casa Flow will process it within a reasonable period. In most cases, approved refunds are processed within 7 to 14 business days, subject to:

  • internal review and approval,
  • payment gateway procedures,
  • banking timelines,
  • and any compliance or verification requirements.

The time required for the funds to appear in the client’s account may vary depending on the payment provider or bank.

10. Right to Decline Refund Requests

Casa Flow reserves the right to decline refund requests in circumstances including, but not limited to, the following:

  • the service has already been delivered in whole or in part,
  • work has already started,
  • the refund request conflicts with a signed agreement or approved quotation,
  • insufficient information is provided,
  • the request is found to be unreasonable, abusive, or made in bad faith.

11. Changes to This Refund Policy

Casa Flow may update or amend this Refund Policy from time to time. Any updates will be published on this page with the revised effective date. Clients are encouraged to review this page periodically.

12. Contact Information

If you have any questions about this Refund Policy or would like to submit a refund request, please contact us:

Casa Flow
Website: https://casaflow.ae
Email: wecare@casaflow.ae
Phone: 8002272
Address: Abu Dhabi, United Arab Emirates